Tesco Car Wash Damage Leaves Driver Seeking Justice

blockchain Recently, I encountered a troubling situation at my local Tesco superstore where I regularly use their automated car wash. During a routine wash, my car sustained significant damage as the tail spoiler and brake light were forcibly ripped off. This incident raised serious concerns about the safety and reliability of their car wash services.

While discussing the incident with the staff, it became evident that I am not alone in my experience. They revealed that numerous cars have been damaged in the car wash, highlighting a pattern of negligence that seems to be overlooked by the management.

The estimated cost for the repairs to my vehicle is around £750. Unfortunately, Tesco has outright refused to accept any liability for the damages. They referenced a maintenance report from the contractor responsible for the car wash, stating that no faults were detected in the equipment used. However, when I requested to view this report, Tesco declined, citing “company policy.”

Business A quick search online reveals that I am not the only driver facing issues with Tesco's car washes. Numerous complaints from other customers indicate similar experiences, with many alleging damage to their vehicles. In response, Tesco has consistently dispatched letters from their solicitors, asserting that their car wash was functioning correctly and that no other complaints had been received. They also emphasized a disclaimer at the entrance, which they claim absolves them of responsibility for any damages unless directly caused by a malfunction of the machine.

Interestingly, I received the same generic letter as another individual whose vehicle was scraped when a cleaning arm malfunctioned. Despite these claims, Tesco maintains that it does not have a universal policy for rejecting compensation claims and evaluates each case individually.

According to Tesco, staff members conduct daily checks on the wash cycles to ensure everything is in proper working order. Nevertheless, this assurance does little to comfort those of us who have experienced damage during our visits.

Crypto Markets Experience Minor Dip Following Fed Chair's Remarks With Tesco refusing to take responsibility, I now face the difficult decision of either filing a claim through my insurance or pursuing legal action. If I choose the latter route, I must send a letter before action, specifying the amount of damages sought and allowing Tesco a period of 14 days to respond.

If a response is not forthcoming, it is essential to gather detailed information regarding the incident. This includes:

For those in Scotland considering legal action, the “simple procedure” can be utilized to file a claim through the sheriff courts. In England and Wales, a similar process is available through county courts.

We encourage readers to share their experiences, although we may not respond to each letter individually. For those who wish to reach out, please email us at [email protected] or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Remember to include a daytime phone number for any correspondence.

The situation I encountered at Tesco raises significant questions about consumer rights and the responsibilities of service providers. It underscores the importance of holding companies accountable for the safety and reliability of their services. As consumers, we deserve to have our concerns addressed and our rights protected, especially when it comes to significant damages incurred during routine services like car washes.